When will my order arrive?

Production on most items is 5 business days + shipping. Limited editions are typically 2–3 weeks + shipping. You can reach out with questions any time by texting 360-401-0909 or emailing janicepastorfineart@gmail.com.

Can I pick up at your studio?

All of my print orders are produced and shipped from my fine art printing partner. Due to the many sizes and styles options I offer, I don't keep inventory at the studio. Original paintings may be picked up at the studio by appointment.

Can I cancel or change my order? 

Unless your order has already gone into production you can cancel it. Typically orders go into production the next business day, but sometimes same-day depending on the order time. Please contact me as soon as possible if you need to cancel your order by texting 360-401-0909 or emailing janicepastorfineart@gmail.com. I do this because I really want you to love your artwork. 

Do you have a return/exchange policy?

We will provide a no charge replacement or refund for any quality issues. We may request photos of the damage or to have the order returned to us and would provide a return shipping label. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact by texting 360-401-0909 or emailing janicepastorfineart@gmail.com.

What is the difference between a print and an original? 

PRINTS:  A print is a very high-quality reproduction of an original painting. My prints are created by taking very high-resolution photographs of my original paintings, and then printing them onto museum-quality, archival papers and other materials.

ARTIST-ENHANCED CANVAS:

I order a print of an existing piece on canvas, then apply a some paint on top. The result is a one-of-a-kind version of an existing piece. This is a perfect option if you’ve fallen in love with a piece for which the original has already sold, or when you’d like the look and feel of an original without the price tag. Contact me to special-order one today! Drop me a email, text or message me through the contact form.

ORIGINALS: 

An original painting is a one-of-a-kind painting, done completely by hand by me, Janice. Original paintings will vary in size and type of paint I use.

How do I contact customer support? 

You can contact at 360-401-0909 or emailing janicepastorfineart@gmail.com.

How can I keep up with your new work? 

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